Every job should make your company smarter.

Riff answers your calls, understands the property, prepares the job, and remembers what your team learns. So every customer conversation starts with more context than the last.

Build my Riff See how it works

Built for plumbing, HVAC, electrical, appliance service, and property maintenance.

Incoming call0:00

RiffThanks for calling David Austin Plumbing, this is Riff. How can I help?
CallerHi, my water heater isn't working again.
RiffI'm sorry to hear that. I see the Rheem we serviced in March, with the ignition assembly. Is the pilot staying lit at all, or going out right away?
CallerIt lights, then goes out after a minute or so.
RiffThat helps. That part is still under warranty, so there's no charge for it. I can have a technician there tomorrow between 8 and 10. Should I book it?
CallerYes, please.

1234 Oak StreetCustomer since 2021

Property: Matched from caller ID
Water heater: Rheem 50 gal, gas
Installed: 2021, by your crew
Last service: March 2025, ignition assembly
Warranty: Parts through 2027

For the tech: second ignition issue in six months. Bring the thermocouple and check the flue draft.

Illustrative call

Your company already has an AI.

It's your most experienced employee.

The person everyone calls when a job gets weird. Riff helps turn that experience into something the whole company can use.

Your best technician already knows the answer.

They just aren't always the one who picks up the phone.

They remember that house.

They remember the strange pressure problem from two years ago.

They know which water heaters need which parts.

They know the questions to ask before driving across town.

They know which repairs tend to come back.

The problem is that most of that knowledge lives in their head.

When they go home, your company gets a little less smart.

When they retire, years of experience can walk out the door with them.

Riff changes that.

Every conversation. Every property. Every diagnosis. Every repair. Every callback. Every fix that held.

Becomes part of your company's memory.

Your people do the work. Riff helps your company remember what they learn.

Today, every job starts almost from scratch.

Not because anyone is careless. Because the information lives in six places and one of them is a truck.

8:03 AM
A homeowner calls. "My water heater isn't working." The CSR sees a name and maybe an old invoice. She books the call.
10:47 AM
The technician arrives. He finds out which water heater it is. He diagnoses the problem. He doesn't have the part.
11:20 AM
The office orders it. The customer waits three days. You've paid for two truck rolls.
Six months later
Someone calls about the same water heater. And your company starts over again.

What if your company remembered?

The phone rings. "My water heater isn't working again."

Riff recognizes the customer and pulls the property.

It doesn't ask twenty questions. It asks the three that matter. It can request a photo. It prepares the job.

The technician sees the history before arriving.

When the job is finished, Riff captures what changed.

The next call starts where the last job ended.

That is the product.

1234 Oak StreetCustomer since 2021

Water heater: Rheem 50 gal, installed 2021
Last service: March 2025, ignition assembly
Warranty: Parts through 2027
Access: Garage keypad, code on file
Preference: Text before arrival

For the tech: Second ignition issue in six months. Bring the thermocouple and check the flue draft.

Six steps. One loop.

Every completed job makes Riff better at the next one. Click a step to see what Riff does there.

The call

What it looks like in your trade.

Illustrative scenarios, written from real field patterns. We'll replace them with customer results as they come in.

"We've been to this house three times."

Maria calls at 7:14 on a Monday morning. "There's water under the kitchen sink again."

Ordinary answering software knows Maria's name. Riff knows the house.

It knows a technician replaced the faucet cartridge eight months ago. It knows another technician noted corrosion around the shutoff valve. And it knows the house has had several unrelated leaks.

So Riff adds one suggestion for the tech: check the house pressure while you're there.

The pressure is high. Suddenly three separate service calls look less like three separate problems. They look like a pattern.

The plumber fixes today's leak. The company learns something that prevents tomorrow's call.

Read the full plumbing story

It's 4:52 PM in August. The schedule is packed.

A customer calls. "The AC is running, but the house isn't cooling."

The old way: book "No Cool," send whoever is free, and let the tech figure it all out on site.

The Riff way: before the truck moves, Riff already has the equipment, the history, the symptoms, and the last technician's notes.

Running continuously. Weak airflow upstairs. Ice on the line. A refrigerant issue two summers ago. A capacitor replaced in June.

The technician isn't walking into "AC doesn't work." They're walking into a prepared problem.

More wrench time. Less detective work.

Read the full hvac story

One callback doesn't look important. Fifty callbacks do.

Maybe technicians keep skipping one verification step. Maybe one diagnostic path produces far more return visits. Maybe one senior electrician has found a better way to handle a particular fault.

Today those lessons spread through morning meetings, text messages, ride-alongs, and memory.

Riff turns completed work into something the company can learn from. Not "which technician should we punish?" but "what do our best outcomes have in common?"

And when a newer electrician meets a similar situation: "On similar jobs, experienced technicians checked this before closing."

Turn your best technicians into your company's playbook.

Read the full electrical story

The part you need depends on the machine you actually have.

"Washer won't drain" sounds simple. Until the technician discovers the customer owns one particular revision that needs one particular part.

So the first visit becomes: diagnose, order, leave, return.

With Riff, it becomes: identify, understand, prepare, repair.

Before dispatch, Riff assembles the model, the serial, the symptoms, previous repairs, the manual, warranty status, likely parts, and the questions most worth asking.

The best second truck roll is the one that never happens.

Read the full appliance repair story

One building. Twelve units. A hundred small histories.

Unit 4B calls about the heat. Again.

Most software sees a new work order. Riff sees the second zone-valve failure on the same boiler this year.

It notifies the tenant, respects the 30-minute access notice, dispatches the vendor you already trust, and keeps the property manager updated without a single forwarded email.

Then it flags what a single-unit fix would miss: this is a building-level problem now.

Riff doesn't draft replies. It pushes the work to done, and remembers what it learned on the way.

Read the full property maintenance story

For the owner

You built more than a service company.

You built knowledge. Most software stores transactions. It doesn't preserve the way your company thinks.

You learned which jobs are profitable.

Which calls are emergencies.

Which technicians are great at which problems.

Which parts fail. Which customers need extra attention.

Which mistakes create callbacks. Which questions uncover the real problem.

It took years to learn those things.

Riff keeps them.

So when you hire technician number twenty, they benefit from lessons learned by technician number two.

And when technician number two eventually retires, the company doesn't retire with them.

A callback isn't just another appointment.

It's a truck you already paid to send.

A slot you can't sell.

Another conversation for the office.

Another frustrated customer. Another shot at a bad review.

Riff turns callbacks into lessons. The objective is simple: fix more problems once.

JobOutcomeCallback?Why?PatternBetter playbookNext job

Contractors who take callbacks seriously don't treat them as bad luck. They cost them out, look for repeated diagnostic or process patterns, and turn what their best technicians do into training. Riff makes that loop automatic.

64%

of residential contractors say phone calls are still the dominant way customers reach them. ServiceTitan, 2025 Residential Services Report

35%

fewer customer concerns at Albuquerque Plumbing, Heating & Cooling after it started tracking recalls and using them for training. Many were small misses like a gas valve left off. ServiceTitan Contractor Playbook

3 to 5%

is the callback rate the industry treats as acceptable. Above that, it's usually a process or training gap, not a technician problem. Built on Tenth, callback benchmarks

And yes. Riff answers the phone. 24/7.

Your technician works. Riff takes notes.

No new form to fill out. The tech talks, takes a photo, scans a label, records a reading. Riff organizes it while the job is happening, and before the tech leaves, it notices what's missing.

Finish the job once. Finish the paperwork with it.

Water heater repair, 1234 Oak Street

Before photofrom camera
Part replaced: thermocouplefrom voice
Flue draft checkedfrom voice
Serial numbernot captured
After photofrom camera
Customer confirmed hot waternot captured

Where this goes

What if the building remembered?

Every house has a history. Most of it is lost in invoices, PDFs, phones, filing cabinets, manufacturer portals, and people's heads.

Who installed the water heater?

When was the panel replaced?

Which unit serves upstairs? What's under warranty? Where is the shutoff?

Which faucet cartridge fits? Why did the bedroom keep getting hot? Who fixed it last time?

Riff brings those pieces together.

Over time, every property develops its own living service record.

A memory for the physical world.

And eventually, the property doesn't just remember. It helps take care of itself.

Don't buy AI.

Buy another job.

Buy one fewer callback.

Buy one saved truck roll.

Buy an hour back for your dispatcher.

Buy your best technician's experience, for every technician.

Buy a company that gets smarter every time it works.

That's Riff.

What is one missed opportunity costing you?

Your numbers, your math. Move the sliders to match your shop. You don't need Riff to replace your staff. You need Riff to make the people and trucks you already have more productive.

Each month, at your numbers

Revenue currently escaping on missed calls

Estimated callback cost

Technician time tied up in repeats

Capacity you could sell instead

What a year of this looks like

Estimates from your inputs only. Riff doesn't promise a percentage. It gives you the memory and the follow-through to go after these numbers.

Build my Riff

Your business has spent years learning how to do this work.

Don't let those lessons disappear between jobs.

Build a company that remembers.

Build it with Riff.

Plumbers: set up your own front desk in about ten minutes and call it in the first one. Everyone else: hear what yours will sound like.

Build my Riff Talk to Riff