HVAC
It's 4:52 PM in August. The schedule is packed.
A customer calls. "The AC is running, but the house isn't cooling."
There are two ways to handle that call.
The old way
Book "No Cool." Send whoever is available. Let the technician figure everything out on site, in a 105 degree attic, with the customer watching.
The Riff way
Before the truck moves, Riff assembles what the technician would otherwise discover one question at a time:
- Equipment: Carrier three-ton, installed 2016, model and serial on file
- History: low refrigerant charge two summers ago, capacitor replaced in June
- Symptoms today: running continuously, weak airflow upstairs, ice on the line
- The last technician's notes, and the manufacturer's documentation
Riff also tells the customer to switch the system off so the coil can thaw before the technician arrives. That alone saves forty minutes on site.
The technician isn't walking into "AC doesn't work."
They're walking into a prepared problem.
What this is not
The goal isn't to replace technician judgment. It's to give a good technician a better starting point. More wrench time. Less detective work.