Property maintenance
One building. Twelve units. A hundred small histories.
Unit 4B calls about the heat. Again.
Most software sees a new work order.
Riff sees the second zone-valve failure on the same boiler this year.
Intake to done
Riff takes the call, confirms the unit, and checks the tenant's access rules: 30-minute notice by text. It notifies the property manager, dispatches the vendor you already trust for that building, and keeps the tenant updated without a single forwarded email.
When the vendor closes the job, Riff asks for the evidence a property manager actually needs: what was replaced, a photo, and the tenant's confirmation that the heat is back.
What a single-unit fix would miss
Because Riff remembers the building and not just the ticket, it flags the pattern: two zone valves on one boiler in twelve months. That's a building-level conversation, and Riff puts it in front of the manager before the third call.
Why property management is a strong fit
One operator, many units, recurring assets and vendors, and years of work-order history. Every closed ticket makes the next one faster, cheaper, and less likely to bounce back.
Riff doesn't draft replies.
It pushes the work to done, and remembers what it learned on the way.